A local councillor has urged people in his area who use the EE mobile network to check if they are eligible for compensation after a mast in the area stopped working for a period he claimed was several weeks.

Erne East Sinn Fein Councillor Sheamus Greene claimed the Corraghy EE mast was down for at least seven weeks at the end of last year, leaving a large area of Brookeborough, Cooneen, Donagh, The Knocks, Aghadrumsee and Rosslea without EE coverage.

“The signal just went completely out in this part of the world, and EE is the only provider that covers this area,” said Councillor Greene.

“So there was no chance of linking into anywhere else. It just went down, and it was nearly impossible to get any information from them [EE].”

When he did eventually get through to EE’s customer service, Councillor Greene said he was informed there was a fault with the mast and EE were waiting for a part.

“This [outage] went on for two months, and [there was] no phone signal whatsoever. It was really frustrating.

“I got the Council to write to them to try and get it prioritised and get it up and running again.

“Eventually, when they did get it up and running again, they [EE] put out no communication, they put out nothing. They didn’t apologise, they didn’t contact their customers,” claimed Councillor Greene.

He said the Council asked if there would be compensation available to those affected by the outage. In response to the Council, EE said it would deal with every customer individually for compensation.

As such, Councillor Greene wants EE customers in the area to be aware that they may be entitled to compensation, and to contact the company.

And since he posted on social media about the issue, he has had people contact him confirming they have received compensation in some form.

He said: “At least that’s positive, but people are going to have to be proactive on it. They [EE] are not going to do anything proactively to contact the customers.

“They are just expecting everyone to contact them individually,” he claimed.

“That’s why I tried to highlight it. There are bound to be a lot of customers quite thankful to have a couple of months off their contract and not having to pay, especially at the minute,” he added.

When contacted by The Impartial Reporter about Councillor Greene’s claims, an EE spokesperson said the company is investigating if there were any such outages in the area during that period, as claimed by Councillor Greene.